FAQ

 

How many people are in a group?

We love to keep our small group tours to six persons or less since intimacy and a chance to have a real dialogue with a historian are part of the quality that we aim for. On very rare occasions, when groups come together that way, the tour may have a 7th or 8th participant.

Are there any discounts for student groups and educational institutions?

Yes, if you are are a group affiliated with any educational program or institution, please get in touch with us at [email protected] so that we can arrange a discounted tour. Everyone who guides with us loves touring students and have had many high school and university groups on our walks!

Do you cater for disabilities?

Absolutely and whenever we can. At Insight Cities, we try to be as inclusive as possible. We’ve been proud to arrange touring for blind travelers as well as for travelers with a range of mobility issues. We can work out a number of transportation options and possible tour route modifications. So if you have any particular disability, please email us beforehand at [email protected] and we will do our best to ensure the tour works for you.

How will we recognize our guide?

In most cases, after you book, we send you the photo, bio and phone of your guides who will be looking out for you at meeting points and have your information or, in the case of private walks, meeting you at your hotel or flat. Otherwise, your arranged guide will be at the meeting point holding a sign with our logo Insight Cities.

Who is responsible for the safety of tour participants?

Each guide at Insight Cities does their best to navigate participants through their tour and remind of safety precautions, but each member of the group is responsible for their own safety. For precise details of LIABILITY AND RESPONSIBILITY, please read our full disclosure here at this link.

Cancellation and Tipping

CANCELLATION: If you need to cancel and do so within 48 hour before your scheduled walk/s, Insight Cities is able to give you an 85% refund, leaving 15% for our processing costs. For cancellations that take place within 48 hours before your walk/s, we cannot offer a refund since we need to pay our guides for the time which they reserved for us. We go forward with walks in rain or shine but guides often make alterations to accommodate for weather conditions, visiting more indoor spaces in foul weather, stopping for a short break to warm up in a café if the group wishes, etc.

TIPPING: Tipping is not obligatory but is appreciated. Insight Cities clients often tip from 10-25% of the walk’s price depending on their sense of enjoyment and learning and their own customs.